Fractional Executive Assistant · Websites · Graphic Design
Take it off your plate.
I'm Jonathan. I take whole problems off the desks of small business owners who are too busy to fix the things that keep them busy: the follow-ups, the spreadsheets, the automation, the AI, the inbox. And when you need a website or graphic design, I handle that too.
More than a virtual assistant. Hourly, with no retainer and no minimum term.
I take a limited number of clients. There are only so many hours in the day, and only one of me.
You know what needs fixing. You just don't have time to fix it.
You know part of your business could run on autopilot. You know that spreadsheet should be a dashboard. You know the follow-ups are slipping, the website needs attention, and the brochure is out of date. But you're the one answering the phone, running the crew, and putting out fires, so the systems never get built.
That isn't a discipline problem. It's a bandwidth problem, and it's the one I solve. Whatever you can take off your own plate, hand it to me.
What I take off your plate
From the spreadsheets to the website to the trade show booth: small, recurring tasks and big, tangled problems alike. I'll tell you honestly what I can take and what I can't.
Marketing Automation
The email sequences and workflows you've been meaning to build.
Accountability Partner
Regular check-ins so what you said you'd do actually gets done.
Reports, Spreadsheets & Dashboards
Excel and Access expertise that turns messy data into something you can use.
AI Integration
Practical AI built into how you actually work, not a buzzword bolted on.
Website Maintenance & Updates
Content changes, software updates, and fixes, so your site stays current and secure.
Marketing Collateral
Brochures, flyers, sell sheets, and social graphics, designed and ready to use.
Trade Show Booths
Displays, banners, and booth graphics, from concept to print.
CRM Cleanup
Duplicate, stale, and half-entered records turned into a list you can trust.
Vendor & Project Management
I chase the printers, the developers, and the deadlines so you don't have to.
Inbox & Client Communications
Triage, drafts, replies, and follow-ups, in clear, well-written English.
Calendar & Scheduling
Your time protected, your meetings arranged, your days less chaotic.
Onboarding
Smooth starts for new clients and new team members.
Websites
A website that works as hard as you do, and stays that way after launch.
Design & Build
Built around how your business actually works, not a template stretched to fit.
Reliable Hosting & Maintenance
Kept fast, secure, and up to date, with a person to call when something breaks.
Privacy & Accessibility Compliance
Helping your site keep pace with today's privacy and accessibility expectations.
Graphic Design
Logos, brochures, trade show booths, and everything in between. If it needs to be designed, I can design it. Everything is checked at least three times by three different people before it reaches you.
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Logos & Identity
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Business Cards, Letterhead & Stationery
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Brochures, Flyers & Sell Sheets
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Web Design
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Trade Show Displays & Booths
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Social Media Visuals
A few samples of work created for clients.
Also on the list
- Direct mail & print advertising
- Product packaging
- Email design
- Slide decks
- Illustrations
- Video editing
- eBooks
- Promotional products
- Custom awards
What it looks like in practice
Two real examples, with the names left out.
From Forty Hours to Four
A client was facing a 40-hour project every quarter: copying and pasting exported data from his WooCommerce custom fields, one by one, to build a custom report not included in the software. The custom fields complicated reporting greatly, and his previous web team offered zero help.
I built a small custom tool that exported a simple spreadsheet that he could filter in seconds, then a print-ready report that looked clean and professional. Forty hours became about four, and the client couldn't be happier.
An estimate that isn't a guess
A cleaning company owner generated estimates on-the-fly while walking through facilities with his customers. His estimates created all manner of financial difficulties as scope changed or customers negotiated custom rates that left him pricing by instinct instead of data.
The math was complicated: time, fuel, cleaning solution per square foot, tax laws across states, and much more.
I built him a calculator he can type into on the spot. Now he knows his real expenses before he says a number out loud and can negotiate confidently without risking his margin.
How it works
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We start with an onboarding call
We talk through what's on your plate. I tell you plainly what I can take over, what I'd build first, and what I can't help with.
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You call, I work
When you need help, you call. I get to work. There's no monthly retainer and no minimum term. It's simply hours.
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I bill for the hours you use
Invoices are due on receipt.
Is this a good fit?
Who I work with
I'm the right fit if you:
- Own a small business and have more on your plate than hours in the day
- Are ready to invest in getting your time back
- Value a steady, thoughtful working relationship
To give every client my full attention, I take on a limited number of clients.
What I don't do
To keep things clear, I don't provide professional services that require extensive training or licenses:
- Legal advice. I'm not a lawyer.
- Tax advice or tax preparation. I'm not a CPA.
- Medical advice or care. I'm not a doctor.
- Building advice. I'm not an engineer.
- Etc.
If something calls for one of these, I'll let you know so you can bring in the right professional.
About me
I began my career in the early 1990s, building my first website just after the World Wide Web was born. Since then, I've acquired decades of experience, crafted countless brands, built hundreds of websites, produced award-winning advertisements, and become a prolific speaker, presenter, educator, and author.
I'm a Microsoft Office Specialist with Expert-level certifications in Excel and Access. I use AI every day for lots of things, from simple proofreading to graphic work (that doesn't look generated), for vibe programming, and just because it's fun to learn new and amazing technologies. I'm well-spoken and well-mannered, which matters more than you'd think when I'm interacting with clients on your behalf.
I've also spent years as a trainer and teacher, from corporate classrooms to custom e-learning courses, which is exactly the skill I bring to onboarding your team or getting everyone up to speed on something new. And running The Creative Offices has taught me the other side of the desk too: hiring and managing staff, working with bookkeepers and CPAs, and winning and keeping clients. I'm not just executing a task list. I understand what it takes to run the thing.
- Microsoft Office Specialist
- Expert-level Excel & Access
- AI integration
- 30 years of experience
- Author, The Kobdish Approach
Behind the scenes
I'm the one you talk to, but I'm not working alone. These are my assistants and trusted partners.
Rommel Buhay
Executive Assistant
For the past three years, Rommel has been my trusted right hand. His responsibilities include customer service, project management, strategic consultation, and more. He's even dabbled a bit in design since joining us. When he's not helping me run The Creative Offices, Rommel moonlights as a stand-up point-of-view comedian and shares my love of 80s/90s sci-fi.
Adrian Malaque
Lead Design Assistant
Celebrating four years working in my office, Adrian is a gifted designer and illustrator. His superpower is humility; in spite of profound artistic skill, there is no trace of arrogance or ego. He remains very receptive to guidance and education, and is wise enough to ask when he needs help. When Adrian isn't creating for our clients, he lives a calm life spending time with family.
Julia Spiliotopoulos
Billing & Accounts
Julia manages AP/AR, invoices, customer communication, and more. Her greatest strength, forged working in retail managing inventory, is an ability to keep track of even the tiniest of details, ensuring we remain solvent and successful. Her experience as a mom to two energetic boys has made her an expert at working effectively when the pressure is on.
Dan Shaughnessy
Marketing Consultant
Dan is the owner/operator of Junkyard Dog Marketing, out of Dallas, Texas. He and I have collaborated on numerous projects over six years — with both of us acting as extensions of the other's company. Dan's expertise is in marketing and advertising, with specific passions for traditional branding, radio advertising, content creation, and even old-school jingles.
How we communicate
Responsiveness matters, in my business and in yours. Whether a message comes by email or text, knowing its priority right away cuts distractions, improves efficiency, and makes sure emergencies get handled first. Start your subject line with the letter that fits.
- EmergencyRequires immediate attention
- UrgentPlease respond within one business day
- Not UrgentPlease respond in the order received
- GeneralNo response necessary
Example subject line: U: Collateral needed for upcoming tradeshow
What clients say
“Coordination with our SEO team (Junkyard Dog) has been especially helpful for accountability both ways and fluid communication at a high level without the need for me as the business owner to mediate.”
Summer Hanson Owner, House of Healing
“Everything has exceeded my expectations - considering all the other disappointments and delays I've experienced from other vendors. Jonathan feels like a real team member, always with our best interest in mind.”
Jennifer Griffin VP, Community Outreach & Engagement, CC Young
“I started working with The Creative Offices in 2018, and they have been excellent to work with. Design skills are excellent, work gets completed on time, projects are organized and produce excellent results. There are A LOT of companies that do what The Creative Offices does but not as well or as caring — and that starts at the top, with Jonathan putting in the time needed to do the job right and setting a good example for the rest of his people. The product is something you would be proud of, I know I am.”
Frank Zabski President, Technology Revealed
“The Creative Offices is a go-to partner of Kim Schlossberg Designs. They do everything they say they will - but better and faster than I could have imagined. They're professional, thoughtful, and committed to doing an amazing job for their clients! When The Creative Offices is on the job, I know it will be done very well, on-time, and at a very fair price!”
Kim Schlossberg President, Kim Schlossberg Designs
“It is a pleasure working with The Creative Offices. They are time efficient and meet my office needs and always exceed our expectations. I highly recommend them for all of your website needs!”
Dr. Ankrehah T. Johnson, D.O. Physician Owner, Brownstone Healthcare
Questions I hear a lot
What is a fractional executive assistant?
Executive-level support without a full-time hire. I take on the recurring and one-off work an owner never gets to (follow-ups, spreadsheets, automation, inbox, calendar) and I work as many hours as you need, when you need them.
Is this just a virtual assistant?
A lot of ‘virtual assistants’ are entry-level generalists picking up whatever gig work they can find, priced accordingly. I'm not that. I've run a business myself, trained corporate teams, and built the systems I'm now offering to build for you. I can absolutely do the VA-style tasks too, managing your calendar. But the point is bigger: I take entire problems off your plate and build the systems so they stay off.
How does billing work?
By the hour. There's no monthly retainer and no minimum term. You call, I work, and I bill for the hours. Invoices are due on receipt.
Can you help me use AI in my business?
Yes. I use AI every day, and I help small business owners bring it into how they actually work: building the context it needs, automating repetitive work, and creating small custom tools. Practical first, buzzwords never.
What won't you do?
I don't provide professional services that require extensive training or licenses, such as legal advice, tax advice or preparation, medical advice or care, or building advice. If something calls for one of those, I'll let you know so you can bring in the right professional.
How many clients do you take?
A limited number. There are only so many hours in the day, and there is only one of me.
What happens when something is urgent?
Start your subject line with E, U, NU, or G. See how that works.
How do I get started?
Fill out the form below and request an onboarding call. I read every message myself.
Let's get started
Tell me how I can help. Ready for an onboarding call, or just have a question? Either way, it starts here.
Please let me know if there is anything else I can do to be helpful.