Terms of Service

Last updated: September 29, 2026

This site is run by The Creative Offices ("I", "me", "my"). These terms cover the plain-language basics of working together. I'm not a lawyer, and for a larger project I'm happy to sign a client-specific agreement that supersedes this page — but this is what applies by default.

Scope of work

Work is agreed on a per-engagement basis, starting with an onboarding call where I tell you plainly what I can take on, what I'd tackle first, and what's outside what I do. See How It Works for the full process, and what I won't do for the professional services I don't provide (legal, tax, medical, or building advice).

Billing

Work is billed by the hour. There's no monthly retainer and no minimum term — you call, I work, and I bill for the hours used. Invoices are due on receipt. If an invoice goes unpaid, I reserve the right to pause work until it's resolved.

Cancellation

Because there's no retainer and no minimum term, there's nothing to formally cancel — either of us can simply stop engaging further work at any time. You're responsible for hours already worked up to that point.

Ownership & deliverables

Once an invoice for a deliverable (a design file, a piece of code, written content) is paid in full, it's yours to use. Until then, deliverables remain my property. I may keep working files and a portfolio-appropriate copy of finished work for my own records and, unless you ask otherwise, for display as sample work.

Liability

I do good work and stand behind it, but I can't guarantee specific business outcomes (sales, rankings, conversions) since those depend on more than design and development alone. My liability for any engagement is limited to the amount paid for that engagement.

Changes

If I change these terms, I'll update the date at the top. Continuing to work together after a change means you accept the updated terms.

Contact

Questions about these terms: service@thecreativeoffices.com.